Privacy Policy

This is our Privacy Policy and it explains how we collect, use, share and protect your personal data.

Who is responsible for managing my information?

The trading name is Face Factory Ltd. We are responsible for the management of personal information we collect or which you submit. We will keep your personal details secure and use the information you provide in line with applicable privacy and data protection laws and the terms of this Privacy Policy.

What information do you collect?

When you make an enquiry or a purchase we hold your details. Information held is likely to include your name, contact details, payment details and any additional information we may need to help meet your specific requirements.  If you do not provide us with the information required we may not be able to supply you and you are not under any obligation to provide personal information.  With online sales via our website we use an encrypted Barclaycard payment system to process financial transactions so we never see your full credit / debit card details.  We also collect website usage information and do this using Cookies.

How do you use my data?

We want to give you the best possible customer experience whilst respecting your privacy.  We NEVER sell your information.  The information you provide or which we collect may be used in a number of ways, for example:


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.  If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.  When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.  If we edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article just edited. It expires after 1 day.


You can withdraw your consent at any time. Contact us on the details below. Where we process your personal data on the basis that you have given us your consent to do so you may contact us at any time to withdraw your consent. Please be aware that it may prevent your order from being processed or cause the order to be cancelled. 

Legal Obligation

We may also use and disclose your personal data for compliance purposes, as required by any legal or taxation authority and to the extent that we are required to do so by law or regulation. Also in connection with any legal proceedings or prospective legal proceedings, to legal and taxation authorities, to prevent crime and in order to establish, exercise or defend our legal rights.

Who will you share my data with?

In order to provide you with products and services we may share your information with:

How long will you hold my data for?

Your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of permanently in a secure manner.

What are my rights?

You have the right to ask us at any time:

Where we have reached a decision that affects you by processing your personal data automatically you have the right to speak to us to discuss that decision.  We do not use your personal data for the purpose of profiling.

Does the notice apply to linked websites?

Our website may contain links to other websites. This privacy notice only applies to this website so when you link to other websites from our website you should read their own privacy policies and we have no control over other websites.

Do you monitor telephone calls?

We may from time to time record telephone calls you have with members or our staff for security, training purposes and to improve the quality of our service.  We would advise you of this before starting the conversation.

How we update this Privacy Notice

We keep our privacy notice under regular review and we will place any updates on our web page without prior notice.

Who can I contact if I have queries about this privacy notice?

You can contact us directly. Please write to us at: The Administrator, Face Factory Ltd, Lea Lane Wood, Lea Lane, Great Braxted, Essex, CM8 3EP. Tel: 01376 521 212; Email: